Returns, Exchanges & Refund Policy – Antlers Inc
Last Updated:
04/06/2026
At Antlers Inc, we want you to be satisfied with your purchase. This Returns, Exchanges & Refund Policy has been designed in accordance with the applicable provisions of South African consumer legislation, including the Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECTA).
1. General Returns
If you are not completely satisfied with your purchase, you may request a return within
7 days of receiving your order
, provided that:
The item is unworn, unwashed, and unused.
All original tags and labels remain attached.
The item is returned in its original packaging where reasonably possible.
The item is in a resalable condition.
Returns that do not meet these requirements may be refused.
2. Online Purchase Cooling-Off Period
In accordance with the Electronic Communications and Transactions Act (ECTA), customers may cancel an online purchase within
7 days of receiving the goods
.
The following conditions apply:
The customer is responsible for return shipping costs.
The goods must be returned in their original condition.
Original delivery charges are non-refundable unless the return results from an error by Antlers Inc.
3. Customised, Personalised & Made-to-Order Products
The following products are not eligible for return, exchange, or refund unless they are defective, damaged, or supplied incorrectly:
Personalised products
Custom-made products
Printed-on-demand items
Special-order items
Corporate, team, or event apparel produced specifically for a customer
Please review all customisation details carefully before placing your order.
4. Exchanges
We are happy to assist with exchanges for a different size or eligible product where stock is available.
Please note:
Customers are responsible for selecting the correct size before completing their purchase.
Exchange requests must be submitted within 7 days of delivery.
Exchanges are subject to stock availability.
Customers are responsible for all courier and shipping costs associated with voluntary exchanges.
If the requested replacement item is unavailable, a store credit or refund may be offered at Antlers Inc's discretion and in accordance with applicable consumer legislation.
5. Limited Edition Products
Many Antlers Inc products are released in limited quantities.
As a result:
Exchange stock may not always be available.
Replacement products may be unavailable once sold out.
Where a replacement cannot be provided, Antlers Inc reserves the right to offer an alternative product, store credit, or refund where required by law.
6. Faulty, Damaged or Defective Products
If you receive a product that is faulty, damaged, defective, or not of acceptable quality, you may be entitled to a repair, replacement, or refund in accordance with the Consumer Protection Act.
Customers should:
Notify us as soon as reasonably possible.
Provide clear photographs of the issue where applicable.
Retain all packaging and proof of purchase.
Nothing in this policy limits your rights under the Consumer Protection Act.
Shipping Damage
If an item arrives damaged as a result of shipping or courier handling, please notify us within
48 hours of delivery
and provide supporting photographs.
This reporting period assists us in processing courier claims and does not limit your statutory consumer rights.
7. Incorrect Items
If you receive an incorrect item, incorrect size, or incorrect order due to an error on our part, please notify us within
7 days of delivery
.
Where Antlers Inc has made an error, we will arrange collection, replacement, or refund at no additional cost to you.
8. Hygiene & Resale Standards
For hygiene, quality-control, and resale reasons, returns will not be accepted for items that:
Have been worn or used.
Have been washed or altered.
Are stained, damaged, or carry odours.
Have had tags or labels removed.
Are otherwise not in their original resalable condition.
This does not affect your rights regarding faulty or defective products.
9. Sale, Promotional & Clearance Items
Sale, promotional, clearance, discounted, and limited-edition products may not be eligible for voluntary returns or exchanges unless:
The product is defective.
The incorrect item was supplied.
The return is otherwise required by applicable law.
10. Return Shipping Costs
Unless the product is faulty, defective, damaged upon arrival, or supplied incorrectly:
Customers are responsible for all return shipping costs.
Customers are responsible for all exchange shipping costs.
Antlers Inc is not responsible for items lost or damaged during return transit.
We recommend using a tracked courier service for all returns.
11. Inspection of Returned Goods
All returned products will be inspected upon receipt.
Antlers Inc reserves the right to refuse a return, exchange, refund, or store credit request where:
The product does not comply with this policy.
The product shows signs of wear, use, washing, alteration, or damage.
The product is not returned in a condition suitable for resale.
12. Refund Processing
Where a refund is approved:
Refunds will be processed after the returned goods have been received and inspected.
Refunds will be issued using the original payment method wherever possible.
Processing may take between
5–10 business days
, depending on payment providers and banking institutions.
Original shipping charges are non-refundable unless the return results from a defective product or an error by Antlers Inc.
13. Contact Us
For all return, exchange, or refund enquiries, please contact:
Antlers Inc
Email:
info@antlersinc.co.za
Website:
https://antlersinc.co.za
We reserve the right to amend this policy from time to time without prior notice, provided that any amendments comply with applicable South African consumer protection legislation.