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Frequently asked questions
Frequently Asked Questions.
What makes Antlers Inc different?+
Antlers Inc isn't fast fashion. We create premium apparel designed for those who value quality, individuality, and timeless style. Our focus is on limited releases, exceptional materials, and designs that stand apart from the ordinary.
Where are your products made?+
Our products are carefully sourced and produced through trusted manufacturing partners in South Africa who meet our standards for quality, comfort, and durability.
What does "Limited Edition" mean?+
Limited Edition products are produced in small quantities and will not be restocked once sold out. When they're gone, they're gone for good.
What sizes do you offer?+
Our apparel is available in a range of sizes. Please refer to the Size Guide on each product page to find your best fit. View Size Guide
How long will my order take to arrive?+
Orders are typically processed within 2–5 business days. Delivery times vary depending on your location but generally range between 2–7 business days within South Africa.
Do you ship nationwide?+
Yes. We deliver throughout South Africa using trusted courier partners.
How can I track my order?+
Once your order has been dispatched, you'll receive tracking details via email so you can follow your shipment every step of the way.
What is your return policy?+
If you're not completely satisfied with your purchase, you may return eligible items within the specified return period, provided they are unworn, unwashed, and in their original condition.
Can I exchange an item for a different size?+
Yes, subject to stock availability. Contact our support team as soon as possible and we'll assist with the exchange process.
What payment methods do you accept?+
We accept secure online payments through trusted payment providers PayFast, including major debit and credit cards as well as other supported payment options available at checkout.
Is my payment information secure?+
Absolutely. All transactions are processed through a secure, encrypted payment gateway. Antlers Inc does not store your card details.
How often do you release new products?+
Rather than following traditional fashion seasons, we release products when they're ready. This allows us to focus on quality and originality rather than quantity.
Will sold-out products be restocked?+
Some products may return, but Limited Edition releases will not. Joining our mailing list is the best way to stay informed about future drops.
How do I know when new collections launch?+
Join "The Herd" to receive exclusive updates, early access opportunities, product announcements, and special offers.
Do you offer corporate, event, or bulk orders?+
Yes. We work with businesses, events, clubs, and organizations looking for premium branded apparel. Visit our "Partner With Us" page to discuss your requirements.
Can I become a retail or distribution partner?+
We're always interested in connecting with like-minded retailers and partners. Visit our Partner With Us page and tell us more about your business.
Why "The Herd"?+
The Herd represents a community of individuals who choose their own path. It's about belonging without blending in.
Is Antlers Inc an outdoor brand?+
Not exclusively. Antlers Inc draws inspiration from the spirit of adventure, freedom, and exploration, creating apparel that fits both everyday life and the journey beyond it.